Decagon on Primary Technology

This episode is brought to you by Decagon... If you've looked into using AI for customer support, and you've probably been on the receiving end where it doesn't feel like it's custom made, there are existing solutions off the shelf that don't quite fit your brand or company's needs, or it's just not a great custom solution, it takes forever to launch, well, Dekacon gives you the best of both worlds. Decagon helps companies create personalized concierge-style customer experiences with AI agents across chat, email, voice, and SMS. They're available 24-7, feel natural to talk to, and can resolve customer requests on their own, so businesses can kick up with requests without losing their personal touch. Actually, my other co-host on MacPowerUsers has been using AI, especially for customer support, things like changing passwords or getting into his account, and AI agents can do an incredible job at it. And Decagon plugs directly into your existing systems so agents can get live quickly. And because workflows can be updated using natural language, teams can make changes themselves without long engineering cycles. That means less time spent managing workflows and more time focused on customers and ROI in weeks. Also, Decagon gives your team full visibility into why agents make decisions and what's happening across every conversation. This way it's easier to spot trends and improve the experience over time. And Decagon helps power millions of conversations every day for brands you already know and love, including Avis, Affirm, Fanatics, and Aura. I'm actually wearing an Aura ring right now. That's kind of funny. Ready to transform your customer support? Well, go to decagon.ai slash primary to get a personalized demo and see what Decagon can do for your team. Check Decagon out at decagon.ai slash primary. The link is also down in the show notes. Decagon.ai. That's Decagon.ai slash primary.