Decagon: Personalized demo · Jun 15–Jul 20, 2026

This episode of Upgrade is brought to you by Decagon. The best customer experiences happen when customers feel like they're the only one, almost like they have their own concierge. But once more and more requests start to come in, a lot of companies turn to AI, but then they lose that personal touch. Decagon helps your support feel personal, no matter how many requests you're getting. Decagon helps companies create personalized concierge-style experiences with AI agents across chat, email, voice, and SMS. They're available 24-7, they feel natural to talk to, and can resolve customer requests on their own so businesses can keep up with those requests without losing the personal touch. Decagon plugs directly into your existing systems so agents can get live quickly. And because workflows can be updated using natural language, teams can make changes themselves about long engineering cycles. This means less time spent managing workflows and more time focused on customers and ROI in weeks. Once live, agents can pull up-to-date information, take actions on request, and understand the context behind any conversation. Plus, Decagon gives your team full visibility into why agents make decisions and what's happening across every conversation so it's easier to spot trends and improve the experience over time. Decagon helps power millions of conversations every single day for brands you know and love, including Avis, Affirm, Fanatics, and Oura. Ready to transform your customer support? Go to decagon.ai upgrade to get a personalized demo and see what Decagon can do for your team. Check out Decagon at decagon.ai upgrade. That is decagon.ai upgrade. Our thanks to Decagon for their support of this show and all of Relay.