Simply CX on This Week in Tech (Audio)

This episode today brought to you by Simply CX. What separates the tech companies winning right now from the ones falling behind? It's not just the product. It's the experience. And you already know that gap is only getting wider. That's exactly what the Simply CX podcast was built to explore. Launched by Microsoft and hosted by Nicole McKinley, Microsoft's global customer experience leader, Simply CX brings you real, no-fluff conversations with leaders from companies like CarMax, TD Bank, and T-Mobile on how AI data and design are reshaping what customers expect and demand. If you need a place to start, check out their recent episode with Neil Iverson from T Tech Digital about how AI tools like context gathering and call summarization are changing the way customer support teams operate behind the scenes. You'll appreciate how simply CX goes beyond the headlines and gets into how AI is actually being implemented inside large organizations today and what's realistically working. For example, an airline contact center transformation was able to reduce average handle time by 30% while improving the experience for both agents and travelers, which is timely given this summer travel season, right? New episodes drop every other Tuesday. Find Simply CX wherever you get your podcasts. And don't forget to tell them I sent you. Simply CX, customer experience. It's all about the customer experience.